Preston Hood Chevrolet

In a word, "amazing." My salesman, Austin, was extremely helpful and professional. He worked hard to get me the very best deal on the exact truck I was looking for. That sentiment was reassured when I happened to see the owner of the dealership, shook hands, and he remembered me from when I bought my last Chevy Silverado back in 2004. The financial specialist, Kim, asked me about my plans for the truck, like when would I trade it in, and tailored a service/warranty package that fit perfectly for me. Just felt like everyone there was looking out for me.... and it was definitely the least stressful vehicle purchase I've ever had.

Literally the worst place you can take your vehicle in this area. I would not trust any of their mechanics nor their word on anything. My first bad experience was in July 2020 when I took my truck in for routine oil change and tire rotation- after leaving Chevy and driving hardly even two miles, my whole entire wheel flew off my truck and went across Beal Pkwy, thank goodness it didn't it someone. While the service manager did show up after I called her, I still paid for my own tow to get it back to Chevy. They couldn't even replace what was broken, that was their fault, with Chevy made parts. No refund or even an apology only "things like this happen sometimes". They claim they do not use impact tools but when it came to my next tire rotation- NOT at Chevy; my lug nuts were stripped from the previous tire rotation so I had to replace some lug nuts after they couldn't get my tire off. Fast forward to last week, I thought I would give Chevy another try- turns out that was also a mistake. My truck was not leaking oil prior to my visit, but it is now due to the oil pan drain plug being stripped, probably from the impact tools they "don't use". Brought it back in immediately the following day and there was nothing they could do for me but were happy to quote me $3,300 to replace my oil pan. If you want your vehicles ruined, take it to Chevy... but trust me, save yourself and your vehicle. They are the worst.

I had an absolutely amazing experience buying my 2021 Tahoe until it got to finishing the process. Dallas was a great salesman, didn’t push the sale, I didn’t feel rush or pressured. He took the time to answer my questions and make sure it was everything I wanted. Ms. Kim is an absolute doll! Lovely lovely person. Very hospitable, friendly and professional. What irritated me was the once the paperwork was signed and the money was exchanged, I started getting the runaround. I was told my car could be and would be delivered, that didn’t happen. Then management made a big issue about proof of funds when I clearly showed and could verify through the bank that the money had been wired. I understand policy, possible fraud or theft and simply taking precaution to protect the dealership but when somebody spends that amount of money, they should at least be able to drive off the lot in their brand new vehicle. My time, my day and my experience was completely ruined. Still a great truck and I’m more than happy with my dream car!